Frequently Asked Questions

Visit your club's registration page, select a program, fill out player information, and complete payment. You'll receive a confirmation email once registration is complete.

Yes! During registration, you can add multiple players to your family account and register them for programs individually or together.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe.

Refund policies are set by individual clubs. Please contact your club administrator for their specific refund policy.

Required documents vary by program but typically include liability waivers, medical release forms, and photo release forms. You'll be prompted to sign these electronically during registration.

When documents are required, you'll see them in your Family Portal. You can type or draw your signature, and the signed documents are stored securely.

Yes, all signed documents are available in your Family Portal under the Documents section.

You'll receive an email notification when roster offers are sent. You can also check your Family Portal for pending offers.

Offer deadlines are set by the club. The deadline will be clearly shown in your offer notification and portal.

If you decline, your spot may be offered to someone on the waitlist. You can optionally provide a reason for declining.

Log in at the club's website or go directly to the portal. You'll see all your registered players, upcoming payments, documents, and schedules.

Click "Forgot Password" on the login page and enter your email. You'll receive a link to reset your password.

Yes! Multiple parents/guardians can be linked to the same players, each with their own login credentials.